Komatsu CARE

Exclusive Program Benefits

  • Lower your cost of ownership
  • Improve equipment uptime and reliability
  • Protect the value of your capital investment
  • Ensure that proper maintenance is performed by factory-certified technicians with OEM parts
  • Increase resale value with detailed maintenance records and transferable program benefits

Continuous Maintenance Support
All Komatsu machines come with KOMTRAX, our advanced remote monitoring data system that provides access to specific machine data via the internet.

KOMTRAX works with Komatsu CARE to notify you and your local Komatsu distributor when a machine is due for service. This helps keep equipment in peak operating condition and enables you to monitor and manage your fleet.

Which Machines Are Covered Under the Komatsu CARE Program?
The Komatsu CARE program covers all new eligible Komatsu Tier 4 construction equipment for the first 3 years or 2,000 hours, whichever comes first. You'll receive:

  • Regular service at 500, 1000, 1,500 and 2,000-hour intervals and 250 hours if applicable.
  • A 50-point inspection by factory-trained certified technicians at each scheduled interval
  • Komatsu Genuine Lubricants that incorporates a specifically formulated additive package which provides superior protection for Komatsu equipment
  • Komatsu Oil Wear Analysis (KOWA) Oil Sampling to monitor wear characteristics, detect trend changes, and detect contaminant problems.

Service will be performed by SMS Equipment, an authorized Komatsu distributor, and only Komatsu genuine fluids* and OEM parts will be used. 

Complimentary Komatsu Diesel Particulate Filter (KDPF) exchanges are included. 
Eligible Komatsu Tier 4 construction equipment comes with 2 complimentary KDPF exchange units for the first 5 years / unlimited hours.  The suggested KDPF maintenance service intervals are at 4,500 hours and 9,000 hours.

  • Exchanges can occur at regular planned service intervals or at 2 unplanned times (pre-authorization required)
  • Lower cost of ownership
  • No wait for cleaning means more uptime
  • Removal and Installation performed by factory trained certified technicians to ensure the work is done to OEM standards

Complimentary Komatsu Selective Catalytic Reduction (SCR) System Maintenance is also included.
Eligible Komatsu Tier 4 construction equipment comes with 2 complimentary SCR System maintenance services for the first 5 years / unlimited hours.  The suggested SCR System maintenance service intervals are at 4,500 hours and 9,000 hours.
The goal of an SCR system is to reduce levels of nitrogen oxides (NOx) emitted from the engine that are harmful to our health and the environment.  SCR treats exhaust gas downstream of the engine.  Small quantities of diesel emission fluid (DEF) are injected into the exhaust stream and when mixed with the NOx, changes into a harmless nitrogen and water mixture.

Interested in Extended Maintenance?
After Komatsu CARE ends, an extended maintenance program can be added to continue servicing of your machine. Contact your local SMS Equipment for further details. 

Coolant exchanged at 24 months (if not expired by hours), air filters, belts, valve adjustments and accumulators are not covered under this program.